These are the people who interpret customer needs and wants into a product design. It is a best practice to have them handle customer support lines on a regular basis to learn firsthand how accurate were their interpretations.
Scooped by
Trish Sadar
onto Branded Customer Service |
Companies who focus on delivering a consistent and unique customer experience -- are not striving for merely satisfying their customers...they strive for customer loyalty, which goes above and beyond.