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To bind customers to you through customer service and the customer experience requires what I call ‘‘The Art of Anticipation.’’ Most any business can pull off satisfactory customer service, or at least can pull it off some of the time. 
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Alain Theriault MBA's curator insight,
July 29, 2014 12:24 PM
creating amazing an unique customer (client) experience is mandatory for a young business
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Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Via David Hain, Bobby Dillard
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Michelle Gilstrap's curator insight,
January 23, 2014 1:04 PM
Check out this article to learn how to make your brand more successful. 
rushforms's curator insight,
January 27, 2014 12:59 AM
Excellent branding fuels a business to reach its goals and achieve success in its respective niche. Looking forward for more of your scoops.
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First step in branding: Way before you try to select a logo, a web design and your keywords, ask, "What makes your company unique?" What's different?
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What is customer obsession, and how can you embrace it? Here are steps toward customer obsession from Forrester's Cory Munchbach and Marketo's Jon Miller.
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![The Brand That’s Best At Performing Customer Service On Twitter [INFOGRAPHIC] - AllTwitter | Branded Customer Service | Scoop.it](https://img.scoop.it/Bgr5e7UvsFh3WdHpjSqyzzl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
The Brand That’s Best At Performing Customer Service On Twitter [INFOGRAPHIC]
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Customer Experience Helps Customers Complete Their Shopping
Trish Sadar's insight:
I particularly agree with the statement that customer experiences should work on seamlessly integrating real-time guidance and self-service technology, backed up by live human experts.
All 3 are important ingredients!
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Brand stories represent of all your business' messages. The Lego brand teaches us many things about these stories and messages. We'll share them here.
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4 Ways Great Customer Service Will Grow Your Business The Next Web While difficult decisions are to be made on a daily basis, there's one major theme that every entrepreneur should keep in mind no matter what the industry: investing in your...
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4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer.
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Top 25 Customer Support books that help you understand your customers better and enable you to provide the most memorable customer experience. ... Will a customer service book help understand customer service trends?
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While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific (10 Top Customer Experience Takeaways from CRM Evolution...
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Rescooped by Trish Sadar from Business Trends |
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If you want to create life-long clients, you need to impress people right from the start.
I completely agree that the goal shoudl not be customer satisfaction -- you really should aim towards WOWing your customers!
Connecting with customers in a meaningful/personalized way, and consistently delivering more than what is expected...not because you have to; however, because you want to.
What are your thoughts? Is there something you are doing to Wow your customers that work? If so, please share with us. We would love to hear from you.
Until next time....PS - Live on Purpose!
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Customer Service Trends to Watch Out For in 2014 http://t.co/ppxsb3Wloz
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Rescooped by Trish Sadar from Business Improvement |
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What makes great customer service? Listen more, talk less! And that's just my two cents!
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These are the people who interpret customer needs and wants into a product design. It is a best practice to have them handle customer support lines on a regular basis to learn firsthand how accurate were their interpretations.
Companies who focus on delivering a consistent and unique customer experience -- are not striving for merely satisfying their customers...they strive for customer loyalty, which goes above and beyond.
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As we come to the end of the year, we thought we’d take a look and see which brands did the best job of engaging consumers and meeting their expectations this year. Why measure engagement?
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Top 10 innovations driving Customer Engagement Thewisemarketer.com (subscription) Marketing technologies and best practices surrounding customer engagement are evolving rapidly, according to customer service technology systems integrator, Sabio,...
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America's Favorite Fashion Retailer, Nordstrom Outlines Store Strategy RIS News (blog) No stranger to customer favorites lists, Nordstrom is known for its liberal return policy and excellent customer service, creating devoutly loyal customers along...
Nordstrom shares a bit about their philosophy on customer service! What other companies do you believe consistently excel in service?
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In this one hour webinar you'll learn the hottest trends shaping multi-channel customer service.
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Rescooped by Trish Sadar from Leadership Lite |
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Julian Richer, founder of Richer Sounds, the largest independent HiFi and TV store in the UK, recently set the bar extremely high for C-level suite executives on how to improve employee engagement.
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RT @ClientauCoeur: #Infographie : Omnichannel Customer Service: Phone still king for first and second contact http://t.co/mvTz3jT6Hr #Expér…
Also, if you really want to create a unique service experience, it is important that your service touch points are consistent with your unique brand experience.
This infographic demonstrates the power of the telephone connection. Why not take it a step further and revisit how you answer the telephone so that it is more consistent with the personality of your brand?
Make it a great day!
