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What can you offer best to customers? To instill a positive perspective as regards customer care we require the right kind of confidence and the right amount of motivation to the team is essential; in this way you frame an attitude fo... 
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What can you offer best to customers? To instill a positive perspective as regards customer care we require the right kind of confidence and the right amount of motivation to the team is essential; in this way you frame an attitude fo...
Trish Sadar's insight:
So true, customer service is everyone's job. Not one single employee should be excluded. It is an attitude.
Listening to our customers and showing them how much we care, and then making the right.
What makes delivering customer service so difficult if it is as easy as that?
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Consumers’ expectations about customer service change every year. It is important for customer service professionals to know where customer service is headed... (What can you expect for customer service in 2013?
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Business 2 Community 4 Resources for Customer Service Skills Training Business 2 Community Nowadays employers are finding there are a number of effective customer service skills training systems and programs they can use to bring their staff...
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Catering to Your Customers: 15 Restaurant Website Best Practices
Trish Sadar's insight:
Interesting article -- discusses 15 best practices for websites for restaurants. Most of the best practices can also be applied to different industries as well.
Tell me what you think. Any other best practices that are missing?
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Sometimes you can better serve your customers by letting them serve themselves. Offering self-serve options saves time (for you and the customer) and money. (Is DIY customer service a viable option?
Trish Sadar's insight:
Alot of factors to be considered with DIY customer service. First, I completely agree with the article that you need to have a live person accessible with the DIY service. Also, the system needs to be user-friendly, simple, and customized to the needs and of the customer.
The response rate must be responsive to the levels of customer needs. So many times customers may feel that their requests go into a black hole.
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Guest post written by Ravi Shankar Ravi Shankar is VP of product marketing at Informatica. Ravi Shankar Retailers today are looking for ways to offset increasing competition, pricing pressure and operating costs.
Trish Sadar's insight:
Nice article with excellent tips!
My humble opinion is that we first need to determine what successful customer service looks like. Have we clearly articulates the service experience from start to finish? Do all employees have the same vision, and know how to deliver the experience?
Once you have the strong foundation set, then it is important that you identify the right measures. For example if your surveys are measuring customer satisfaction.....to me that is the wrong measure. Let me explain -- customer satisfaction simply means that you are meeting the minimum requirements. Is that the right measure for building customer loyalty and increases business? Will measuring customer satisfaction give you the complete sotry, and tell you if you are successful at delivering your service experience?
Please share your thoughts:)
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Here's something that's probably very accurate, but shamefully so. According to research by Adobe & Econsultancy, only 25% of companies are using their social media presence to provide customer service, yet 64% of them are gleefully ... Via BirdEye
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Most people go to Disneyland for the rides. Peter Hoffman is going there to learn how to sell rides. Hoffman, the owner of Sierra Chevrolet in Monrovia, and other Chevrolet dealers and their sales...
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2013 Customer Service Trends – Part 2 of 4
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![How To Calculate Lifetime Value [Infographic] | V1shal | Branded Customer Service | Scoop.it](https://img.scoop.it/rvswvQhOaWmh7x9j8yeDazl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
#Hacker #Innovator #Entrepreneur #Dad #Mentor. #Founder #ChiefGeek @tcelab / @bigdataclub / @bostonpreneur
Trish Sadar's insight:
Interesting example of how to calculate customer lifetime value.
Starbucks is the example used.
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Focus on customer service best practices to create positive connections with your customers, and customers will keep coming back for more.
Trish Sadar's insight:
Yes, great customer service requires training, senior management support, and a culture and environment where staff are empowered to make decisions.
When customers are ignored...they most certainly will use the social media channels to vent.
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The powerful storm that blew through Central Florida last week left Wendi Rodríguez and nearly 40,000 other OUC customers without power, but her smartphone was fully charged. Instead of...
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Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community.
Trish Sadar's insight:
There absolutely is a HUGE payoff for getting it right int erms of Social Customer Service. Its often the little things that are the big things.
Take a read, and give us your thoughts!
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Financial services drive our economy.Consider this, the unrealized capital gains in the equity of Americans' homes is now $10 trillion and the aggregate retirement pension and mutual funds now amount to $18.5 trillion, almost 20% bigger than the $15...
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From
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You don't need a call center or a team of agents to provide the best customer service to your customers. All you need is a Twitter account and a cell phone.
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There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you
Trish Sadar's insight:
Patience, body language, communication skills, and conflict resolution skills....a must!
It is good to start with an individual who has passion and enjoys helping people!
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Challenges in CRM aren't easy to meet. Customers have made it clear that they want faster customer service response customized for their individual needs.
Trish Sadar's insight:
It is so true that we as customers are becoming more and more demanding. We are educated consumers, and know how to do our research. We know we have choices, and we expect faster, better, and more responsive service. Not only that....we want it at the best value.
If we don't get it from one place, we will search and most certainly find another company who wants our business. Aren't we worth it? Of course.
On the flip side, in business we are working diligently to keep up with the demands of our customers. This article talks about some trends for us to leverage to provide improved service.
Please share with us if you have other trends and best practices with CRM that should be mentioned.
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What did you do the last time something broke? Did you pick up the phone and call customer service? Probably not. According to Forrester Research Inc., 70
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What makes up a good Customer Experience Journey Map? – A checklist http://t.co/YVDYEzpy #cx #cem #custexp #customerexperience Via BirdEye
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Trish Sadar's insight:
Very interesting article regarding Millennial Customers and how they surf the web, communicate, and shop!
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With tablet shipments projected to exceed 240 million units this year, you should consider these 7 apps to help your business engage with your customers.
Trish Sadar's insight:
If you are interested in learning about new apps for customer service, please read this article that discusses 7 popular ones.
If you are using any of these, please share your feedback with our readers.
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![The Great Social Customer Service Race [Infographic] | Branded Customer Service | Scoop.it](https://img.scoop.it/IjGFiO6WDHJjYHPzc2VsITl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
Social Customer Service Race: Today's consumer doesn't want to be “sold” anything, but they do want to buy from you.
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You can’t assume that employees automatically know how to address customers’ concerns and keep them happy, and that makes training a top priority. (RT @MarkRaganCEO: Customer service training: Is it doing the job sufficiently?
Trish Sadar's insight:
Once your firm makes an investment to deliver customized customer service training to all of your staff....the most important part is for all supervisors and managerial staff to reinforce the skills learned daily.
Delivering the highest level of services requires commitment, passion, vision, and a culture that not only sustains service however takes it to higher levels each day.
Senior Management has to believe and support this service culture and hold everyone accountable for delivering daily and consistently.
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Excellent best practices!