"Quite often we see people talking to each other like Dilbert and his boss in this cartoon. It might be a consultant telling why a new philosophy is good, or it might be the boss explaining to the employees why this new thing must now be implemented.
Paragraphs of potential meaning are boiled down to phrases of hollow words about nothing – is it then so strange that the implementation fails? What was its purpose in the first place? How could anyone identify a success if it happened?
I see the Soft Systems Methodology as exactly a means to ensuring this accommodation – by exchanging thoughts in a problem analysis context the participants will not only outline possible solutions, they will also get to understand the needs and considerations of their peers."