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Scoop.it!
'Does Your Customer Service Policy Support Your Brand Vision?' @B2Community http://t.co/KHK295RD5P Via BirdEye 
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Scoop.it!
2013 Customer Service Trends – Part 2 of 4
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Scoop.it!
Consumers’ expectations about customer service change every year. It is important for customer service professionals to know where customer service is headed... (What can you expect for customer service in 2013?
Scoop.it!
The 12 customer service trends for 2012 from businesses doing things right. It's customers who grow companies, always focus on customers.
Trish Sadar's insight:
I could not agree more with this article....Customers grow companies. Not shareholders. Both are important; however, we can never lose sight of who our true bosses are -- the customers.
They are the ones who make our paycheck possible.
Point #1 for 2012 still holds true for 2013 and into the future. I posted the 12 as a summary to the article for your convenience. 1. Customer is King in Customer Service2. Hyper Responsive Customer Service3. Customer Experts as Part of the Community4. An Answering Machine is NOT 24/75. Flexible & Generous Return & Exchange Policies6. Empowered Customer Service Teams7. Bigger and Better Word of Mouth Promotions8. More Emphasis on Community Reviews9. Company-wide Customer Service Focus10. Personal Touch Service11. Purchasing Products or Services Seen as a Journey12. Do Good, Be GREAT.What other things do you think should be on the list?
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