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Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from AchieveGlobal, a global workforce development firm.
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Scooped by Trish Sadar |
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I always believed this!
Real Customer Service comes when you are treated kindly and sincerely by an individual who really cares about you.
When you as the customer feel like you are special and important...that is customer service!