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Branded Customer Service
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Customer Service, Customer Service trends, Customer Service Articles
Curated by
Trish Sadar
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Scoop.it!
You can’t assume that employees automatically know how to address customers’ concerns and keep them happy, and that makes training a top priority. (RT @MarkRaganCEO: Customer service training: Is it doing the job sufficiently?
Trish Sadar's insight:
Once your firm makes an investment to deliver customized customer service training to all of your staff....the most important part is for all supervisors and managerial staff to reinforce the skills learned daily.
Delivering the highest level of services requires commitment, passion, vision, and a culture that not only sustains service however takes it to higher levels each day.
Senior Management has to believe and support this service culture and hold everyone accountable for delivering daily and consistently.
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What makes great customer service? Listen more, talk less! And that's just my two cents!