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1to1 Media (blog) Service, Satisfaction, and the Social Customer Comment 1to1 Media (blog) Rather, by looking at an aggregate view of all customer feedback, including social media and online commentary, companies can get a robust view of what...
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Scooped by Trish Sadar |
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I agree that "Success does not lie in simply listening to customers; however by acting upon the feedback received by customers."
This article has useful advice, tips, and tools on how to do this effectively.
Make it a great day!