Customer satisfaction is a joke. It's customer loyalty that's the real challenge.
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Scooped by Trish Sadar |
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Branded Customer Service
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Customer Service, Customer Service trends, Customer Service Articles
Curated by
Trish Sadar
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As we’re now well into January, commentators are releasing a growing number of predictions for the customer service market in 2013. The latest is from industry analysts Forrester. While its full tr...
Trish Sadar's insight:
Yes, the key to customer loyalty first is to show customers how important they are and that you care. Secondly, personalizing service and empowering everyone to deliver that level is service is key!
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FuturePOS has 32 different loyalty programs designed to bring customers back and drive your bottom line! :)