Via Daniel Watson
Research and publish the best content.
Get Started for FREE
Sign up with Facebook Sign up with X
I don't have a Facebook or a X account
Already have an account: Login
Branded Customer Service
1.4K views |
+0 today
Customer Service, Customer Service trends, Customer Service Articles
Curated by
Trish Sadar
 Your new post is loading...
Your new post is loading...
Scoop.it!
Why Improving The Customer Experience Matters: A Customer Loyalty Tale 
Scoop.it!
Sometimes you can better serve your customers by letting them serve themselves. Offering self-serve options saves time (for you and the customer) and money. (Is DIY customer service a viable option?
Trish Sadar's insight:
Alot of factors to be considered with DIY customer service. First, I completely agree with the article that you need to have a live person accessible with the DIY service. Also, the system needs to be user-friendly, simple, and customized to the needs and of the customer.
The response rate must be responsive to the levels of customer needs. So many times customers may feel that their requests go into a black hole.
Scoop.it!
![How To Calculate Lifetime Value [Infographic] | V1shal | Branded Customer Service | Scoop.it](https://img.scoop.it/rvswvQhOaWmh7x9j8yeDazl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
#Hacker #Innovator #Entrepreneur #Dad #Mentor. #Founder #ChiefGeek @tcelab / @bigdataclub / @bostonpreneur
Trish Sadar's insight:
Interesting example of how to calculate customer lifetime value.
Starbucks is the example used.
|
Scoop.it!
Customers always want to pay as little as possible, right? Not so fast. Customers often willingly pay more for a product even when they can get a functionally similar (or even identical) product elsewhere for less. Here's why:.... Via Milos Crafts
Scoop.it!
Customer Loyalty and Advocacy are Not Interchangeable Concepts - A loyal customer is not necessarily an advocate... Via janlgordon
janlgordon's comment,
July 10, 2013 1:12 PM
Todd Akira Morikawa Thank you for sharing, very much appreciated!
snappstare's curator insight,
July 13, 2013 7:12 AM
fairly obvious, but always good to remind ourselves of the factors between loyalists and advocates of a brand 
Trish Sadar's comment,
August 23, 2013 9:33 AM
Thank you for your insights! Donna, whether we are talking about a library or any other business. I think that it all depends on who my customers are. Who are they, what is important to them, and how can I add value. How can we as a business adapt, evolve, and respond to what our customer need from us. The art of story telling helps us to communicate in a way that we not only reach the minds of our audience...we also connect emotionally.
Scoop.it!
Most people go to Disneyland for the rides. Peter Hoffman is going there to learn how to sell rides. Hoffman, the owner of Sierra Chevrolet in Monrovia, and other Chevrolet dealers and their sales...
|
creating amazing an unique customer (client) experience is mandatory for a young business