Hannah Byrd Little writes: "Seven recognized factors impact or influence the user experience. Though some of the factors seem similar, I hope to explain the nuanced differences. Since school librarians are the librarians who “do it all” in their libraries, they need to be concerned with the user experience."
Via Mary Reilley Clark, Elizabeth E Charles
This article is so timely! I'm back at work, revising my orientation presentations, setting up book displays and doing all the other beginning of the school year tasks. This is my ninth year in this library, and it's fascinating to look back on all the changes we've made. Even with our recent renovations, it's important to assess how our library works for our students and staff. Hannah's framework provides a way to evaluate your library from the user viewpoint. (It's also prompted me to work on a survey for returning students on their user experience in our library!)