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Hirevue,, working for Unilever: "There are 350-ish features that we look at in language: do you use passive or active words? Do you talk about ‘I’ or ‘We.’ What is the word choice or sentence length? In doctors, you might expect a good one to use more technical language. “Then we look at the tone of voice. If someone speaks really slowly, you are probably not going to stay on the phone to buy something from them. If someone speaks at 400 words a minute, people are not going to understand them. Empathy is a piece of that.”
Via LT-Innovate, Andoni Sagarna Izagirre
