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Feedback That Serves
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Talking about others behind their back is a cancer in organizations. Although we tend to prefer this method, it is not sustainable.
Curated by
AlGonzalezinfo
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".The problem of poor quality customer feedback data is potentially extensive when you consider the different uses of the customer feedback data across your company. Marketing, examining specific customers’ attitudes over extended periods of time (longitudinal analysis), simply compound data error problems, which could mask real differences or inadvertently show a relationship where none exists. Merging these error-ridden customer feedback data with other data sources (e.g., financial, operational, constituency) minimize the value of the entire, merged database (a major issue when dealing with “Big Data”). Data errors will limit your ability to uncover operational drivers of customer satisfaction or financial consequences of customer loyalty.Integration of poor customer feedback data into your customer relationship management (CRM) system/process will adversely impact account management activities (e.g., you think your contact in your Account is satisfied, when, in reality, she is not)." Via Metrinomics 
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From
iwif
Feedback is crucial as a manager but how you do it can isolate your team if you get it wrong.
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TechCrunch | Klout and PeerIndex Don’t Measure Influence. Brian Solis Explains What They Actually Do
Whether you like it not, Klout, Kred, PeerIndex, and Radian6 are measuring your social capital -- not your influence but your potential for it. Via Maria Cristina Terenzio, Anne Egros
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We should develop effective feedback. We should give and receive criticisms openly. Aside from that, when giving ... Effective leadership.
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Talent Management magazine, The Business of Talent Management...
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Uncertain leaders give feedback in a seagull fashion. Imagine if you will a Seagull with a full stomach, flying over a beach.
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A great leader does what they can to make themselves and people around them succeed and excel to their fullest potential.
Read full article here: http://bit.ly/T7K9Pc
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Like most organizations, we have a formal mechanism for the boss to provide feedback to the employee — the annual performance review — but we don't have any formal mechanism for the employee to give feedback to the ...
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...forgiveness is not weak, cowardly, or a retreat. It is a gift that requires strength and the ability to create transformational change...
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Korea TimesHow to motivate employeesKorea TimesBy Aon Hewitt Korea Everyone in any organization asks himself a single meaningful question ― “Is there a compelling reason for me to work here?” If you never ask this question, you must be in trouble.
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"As I drove home that evening I faced the realization that I had formed an opinion on another person based on some other person’s impression and worse, based on pure gossip and hearsay!"
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Have you ever heard anything like this at your office or workplace: “How dare Roberto tell ME that I could do better? He just wants to get all the credit and attention after we do all the wor... Via Amy Ragsdale
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Learning to graciously respond to constructive feedback is one of the most important skills you can ever learn.
But we aren’t taught how to do it in school or at home. Most people respond with defensiveness, excuses, or withdrawal. Those reactions shut down communication, so the recipient of the feedback doesn’t learn anything, and the behavior doesn’t change.
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From
www
U.S.Office of Personnel Management...
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If you need to improve performance in your organization, take a close look at the effectiveness of your organization¡¦s feedback mechanisms, and the skill level people have with these essential communication tools.
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This prezi showcases tools and techniques that can aid in delivering feedback that serves. For details visit algonzalez.info at http://tinyurl.com/7emhg7h
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Positive feedback will help you to focus on getting more of the behaviors you want...for yourself and for your team.
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Performance feedback can be given two ways: through constructive feedback or through praise and criticism.
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