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All of my firm’s projects bring together diverse teams to try to make progress on complex and contentious public issues. No single party controls the outcome, and we can’t know in advance what will work, so things often unfold differently than planned. Through these experiences, I’ve come to view unexpected results not as a problem but as a spur for the learning and adaptation we need to do. Improvisation, therefore, is a sign not of failure, but of success. There are structured ways to improvise, though, that will help ensure big bumps in the road don’t throw you completely off course.
Via David Hain
