The rise and fall of the OTA | By Robert Sudakow – | Customer service in tourism | Scoop.it

"Travel and Tourism accounted for approximately $8 Trillion of the world economy in 2018 and 10% of the world's workforce a 6% increase from 2017 and no foreseeable signs of slowing. The travel industry is directly tied to global consumption growth and as wealth and populations continue to grow,..."