"Wellness vacations now go far beyond massages and diet advice, instead offering a respite from physical and mental stress. Here’s what to expect ..."
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Customer service in tourism
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"As wellness takes on new meaning in our post-COVID-19 world, here is a round-up of what's new with seven Wellness Tourism Association members ..." 
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"10 ways travel has changed in the last 10 years – from the rise of travel blogging and smart technology to AirBnBs, budget airlines and experiental travel ..."
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"Changes in the local and global economy compel businesses in tourism to be proactive and agile in dealing with challenges and opportunities presented by evolving market dynamics..."
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"The 2010s were the decade that brought mass Chinese tourism to the world; these travellers did not fail to make an impression ..."
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Global medical tourism market to reach a value of US$ 137 billion by 2026: GMI Research – ABNewswire
"...Medical tourism is when people living in one country travel to another county with an objective of seeking medical treatment of any form, the particular treatment may not be available, unaffordable and not accessible in the patient’s own country ..."
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"What is Luxury?
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"Travel and hospitality brands are improving customer experiences by turning to CX marketing methods and emerging technology. Here's why, and how it works ..."
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"We are in 2019. Traditional mobile apps will eventually face a hard time as the tech-savvy app users prefer innovative..."
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"With more people travelling than ever before, the hospitality industry faces an increasingly diverse range of clients to cater for... ..."
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"Leading data and analytics company, GlobalData has released a report ‘Technology Trends in Travel and Tourism’. It found that travel companies are using various technologies to engage with customers at every stage of their journey ..."
Leona Ungerer's insight:
I referred to the impact of technological forces in a number of posts already (Study unit 1: Forces impacting on tourism; 1.6: Technology). This post is also relevant to Study unit 5: Tourism decision-making (e.g., 5.4.1 Travellers as users of new technologies)
The final paragraph in this post, "The days of offering a pillow menu or room gift are well and truly over – they are expected. Smart tourism and travel are the next big things.', has implications for a topic discussed in Study unit 16: Differentiating a company's service: customer value, loyalty and trust (see 16.2.1: The hierarchy of customer value). Tourist may start to expect services such as free Wi-Fi as givens (and they will then be situated on the basic and expected value levels).
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"We’ve been keeping an eye on it for you, and have put together this list of the top five trends we think you should keep an eye on in 2018 ..."
Leona Ungerer's insight:
Study unit 1: Forces impacting on tourism, The impact of technological forces (1.6, Technology)
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"The use of data analytics like eWOM and web scraping to understand consumer's reactions to hotel sustainable practices..."
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"Florida International University’s Chaplin School of Hospitality & Tourism Management projects five dining-out trends affecting restaurants, bars and consumers that are emerging in a post-pandemic world ..."
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"Consumers' 'liquid expectations' demand that business incorporate AI into their CX strategy ..."
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"As we know, with both Gen Z and Millennials prioritizing experiences over material goods, easy and efficient service and an authentic purpose, restaurants have a great opportunity to tap into this very large market ..."
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"In the world of marketing, nothing emphasizes a faster change in popularity or trend than social media. Just when a social media manager believes they’ve figured out Facebook’s algorithm, it changes. Think implementing a strategy with Snapchat is the solution to hitting target audiences? ..."
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"Something is really happening in the industry; something bigger than us,” said Ariel Cohen, co-founder of TripActions, a travel company that raised $154 million in financing Series C in 2018. The statistics support Cohen’s assertion, too ..."
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"Technology has been steadily improving customer experiences (CX) across a breadth of industries, with travel and hospitality among them. But to truly see how CX marketing is changing how we vacation, consider how we now book trips ..."
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"An interview with Yuval Ziv, Chief Commercial Officer, SafeCharge. By Ross Falconer ..."
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"China’s travel industry is the largest outbound-travel market and high-spending Chinese travelers are an important consumer segment. Few companies are positioned to understand them better than Ctrip ..."
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"Chinese tourists are seeking out holiday experiences that can be shared on social media..."
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From
www
"With the number of overseas Chinese tourists predicted to rise exponentially by 2023, PSI’s James McEwan takes a closer look at the new Chinese travel market ..."
Leona Ungerer's insight:
The information in this post relates to section 2.2: Challenges and opportunities in emerging markets, particularly the section referring to Outbound tourism from Asian countries. It is, for instance, mentioned in this section that 'As Asian people travel further, it will be important for the tourism industry at their destinations to recognise how their culture and the nature of their demand differ from that of other markets'. The discussion on how Chinese travellers make use of WeChat in order to find information and make bookings, refers to another topic discussed in section 2.2 (Challenges and opportunities in emerging markets), namely direct booking. It also relates to the impact of technological forces on the tourism environment. The section entitled, "Shop, shop, shop" in this post also points to an important motivator for some Chinese travellers, namely shopping. See section 4.2.1: The number and range of motivators. It is, for instance, mentioned in this section, "Shopping is not only one of the most common tourist activities, but may, in certain circumstances, be the most important motivator for travel away from home, and even for international travel'.
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"There has been a digital revolution for holidaymakers. In the digital age, we’ve become ..."
Leona Ungerer's insight:
Study unit 1: Forces impacting on tourism (technology). Study unit 2: Challenges and opportunities in the diversity of tourism markets (2.2: emerging markets - self-booking). Study unit 5: Tourism decision-making; 5.4.1: Travellers as users of new technology; 5.3.2: Uncertainty, perceived risk. Tourists purchase travel insurance because of possible risks.
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