"Automated payment and the spread of tipping to every corner of the food-service business have helped workers weather the pandemic. But some consumers feel overwhelmed ..."
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Customer service in tourism
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Scoop.it!
"For most of us, tipping around the world is an awkward exercise, whether it be for taxi drivers or the staff in our hotel. Here, Rob Crossan explains how it works in popular holiday hotspots ..." 
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"The research shows it isn’t an effective way of improving service, and yet Americans still love to tip. Here's why ..."
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"Tipping is complicated. In some countries, tipping too much is a grave insult. In others, it's a sign of wealth. And in the US, how much you tip depends entirely on ..."
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"Digital payment systems are making consumers nicer. Well, to be precise, it’s making consumers better tippers. Thanks to subtle tactics like default tip ..."
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"The restaurant industry is in crisis. But some see how bad things are for servers — including “maskual harassment” — as a unique chance to make life better ..."
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"Fewer than a third of hotel guests leave any money for the housekeepers. One explanation is that people don’t know they’re supposed to tip ..."
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"Jay Zagorsky says tipping is unfair to diners and servers. Michael Saltsman argues that servers will lose money and service will suffer without it ..."
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"Would you be more likely to tip a barista if you knew that other people in line would hear about it? ..."
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"Doling out gratuities can be a minefield. Here's your free guide to keeping everyone happy (service charge not included) ..."
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"Extending the full state minimum wage to tipped workers in New York would help combat poverty ..."
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