Customer service in tourism

"“This way to beach” read a hotel lobby sign in Hurghada, Egypt. It was 2010 and, despite the area being a jumping-off point for thousands of scuba divers exploring the Red Sea’s marvellous marine life, this private stretch of beach was so thick with rubbish – from disposable nappies to plastic..."

"Hotel brands’ digital marketing in China during COVID-19 provides valuable lessons in crisis communications, cultivating brand loyalty, and developing new revenue sources. Here are six strategies that can help the hospitality industry around the world ..."

"Business travel, the backbone of the travel and hospitality industry, has already dropped and is projected to sharply decline in the coming months due to COVID-19 fears ..."

"Social media amplifies the voices of consumers and gives them a platform to voice both praise and criticism at the click of a button. Businesses often ..."

©

"It is quite difficult to see past the crisis of now, in any situation. But right now, in travel, it is almost impossible. Fear has gripped the world and our industry is on the front line of the response as well as bearing the brunt of the economic downturn ..."

"The tourism industry has one of the highest growth rates out of all industries in the world, accounting for 10.4% of global GDP and 319 million jobs (10% of total employment in 2018). At the moment, there is no sign of a slump in this trend ..."

"The digital tourism landscape is evolving. We look at the destination marketing factors involved to build a successful strategy ..."

©