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Scoop.it!
"How to maximize your experience of a destination? Know the right fixer. What will the right fixer do for you? Read on. Here is a continually updated sampling of the reviews that your fellow readers have posted after returning from trips that were arranged by Wendy’s Trusted Travel Experts and..." 
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Scoop.it!
"We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback ..."
Scoop.it!
"When responding to reviews, some hotel managers hit the nail on the head, and others miss the mark catastrophically. Here, we discuss some real world examples ..."
Scoop.it!
"Reviews are a double-edged sword for businesses. While they increase visibility, and credibility, online, they can also be used against you - and one bad review can haunt a brand for years ..."
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Scoop.it!
"User Generated Content plays a huge role in how people perceive your hospitality brand.In this guide we'll show you how hotels and restaurants can use UGC..."
Scoop.it!
"To find out that your company, division, or department has performed poorly on a customer service survey can be more than demoralizing. It doesn't bode well for continued financial success, and can directly threaten your livelihood. Here's how a customer service consultant would turn this around. ..."
Scoop.it!
"By the time a guest decides to air their opinion, it's often too late to keep them happy. This tool could fix that ..."
Scoop.it!
"Hotel stars don't mean a thing.
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