Customer service in tourism
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Customer service in tourism
Psychology, technology, strategy ...
Curated by Leona Ungerer
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Three ways COVID-19 could forever change how we travel

Three ways COVID-19 could forever change how we travel | Customer service in tourism | Scoop.it

"Are we willing to be spied on—and even humiliated—for the hyperefficient, compulsively clean transportation of the future? ..."

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Twenty-one pros and cons of owning a bed and breakfast

Twenty-one pros and cons of owning a bed and breakfast | Customer service in tourism | Scoop.it

"A bed and breakfast is a small establishment that operates within the lodging industry. It offers guests an opportunity to spend the night in a home-like setting, then a breakfast in the morning. Many of these businesses are private family homes, with most hosts living on the property ..."

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Seven types of customer service: Pros and cons [examples] Which to use?

Seven types of customer service: Pros and cons [examples] Which to use? | Customer service in tourism | Scoop.it

"Examples of different types of customer service to improve your communication with the customer. See pros, cons and recommended industries for each type! ..."

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Independent travel or organized tours? The pros and cons

Independent travel or organized tours? The pros and cons | Customer service in tourism | Scoop.it

'For as long as I can remember, I embraced independent travel. Which led me to become, most of the times, a solo traveler ...'

Leona Ungerer's insight:

Perceived risk; decision-making; motivators.

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