Customer service in tourism
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Customer service in tourism
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Business class abandoned as premium economy becomes the new "money-making machine"

Business class abandoned as premium economy becomes the new "money-making machine" | Customer service in tourism | Scoop.it

"Business class has been hit hard by a biting cost of living crisis as passengers tighten their belts around the world..."

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How flight attendants are set up to fail

How flight attendants are set up to fail | Customer service in tourism | Scoop.it

"They’re stuck between corporations trying to extract maximum profits from each flight and passengers who can broadcast their frustration on social media ..."

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