"While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they could be ..."
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Customer service in tourism
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"With the rise of review sites like TripAdvisor, the professional critic’s single opinion is far outweighed by those of the public ..." 
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“I’ve heard good things,” a friend says after learning of your tentative vacation plans at a certain beachside resort. You smile, but you’re still gripped with doubt ..."
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![What today’s guests want, and what they don’t [infographic] | Customer service in tourism | Scoop.it](https://img.scoop.it/HOxl63rEG3wTQeO33nhfYTl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"We’ve analysed over 150,000 direct and online reviews to find out which features guests appreciate, and which they wish were better, and have put the results into an insightful infographic ..."
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"In this article, I will explain to you how to turn online reviews into powerful PR tools ..."
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