Customer service in tourism
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Customer service in tourism
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Can chatbots help companies deal with social distancing measures?

Can chatbots help companies deal with social distancing measures? | Customer service in tourism | Scoop.it

"Chatbots may be a way for the aviation, tourism and hospitality sectors to deal with interactions between staff and customers..."

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Why happiness means success in your tourism business - tourismtiger

Why happiness means success in your tourism business - tourismtiger | Customer service in tourism | Scoop.it

"Nothing is more important for success than making sure that everyone who interacts with you comes away happy. Often it’s the difference between success and failure. A happiness-focused owner enjoys torrents of repeat and referral business ..."

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Six tips for positive customer service communication

Six tips for positive customer service communication | Customer service in tourism | Scoop.it

"Knowing how to speak to your customers is essential to winning their loyalty ..."

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The ‘moment of truth’ in customer service | McKinsey & Company

The ‘moment of truth’ in customer service | McKinsey & Company | Customer service in tourism | Scoop.it

"Focus on the interactions that are important to customers—and on the way frontline employees handle those interactions. A McKinsey Quarterly article ..."

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