Customer service in tourism
6.5K views | +0 today
Follow
Customer service in tourism
Psychology, technology, strategy ...
Curated by Leona Ungerer
Your new post is loading...
Scooped by Leona Ungerer
Scoop.it!

Tipping may be the norm, but not for hotel housekeepers

Tipping may be the norm, but not for hotel housekeepers | Customer service in tourism | Scoop.it

"Fewer than a third of hotel guests leave any money for the housekeepers. One explanation is that people don’t know they’re supposed to tip ..."

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

Hotel guests now want ‘affordable luxury’ above nearly everything else, says BDRC

Hotel guests now want ‘affordable luxury’ above nearly everything else, says BDRC | Customer service in tourism | Scoop.it

"Hotels hoping to capture both business and leisure travellers should focus on ‘affordable luxury’ to generate bookings and please guests, especially among Millennials, BDRC Continental has said ..."

©

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

In-room technology - what guests and managers think is important

In-room technology - what guests and managers think is important | Customer service in tourism | Scoop.it

"Hotels now understand that it appears guests see getting a decent (hopefully free) wifi connection as important as having clean towels and bedding ..."

No comment yet.