"Technologies are helping hospitality businesses meet guest expectations and outpace the competition ..."
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Customer service in tourism
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"Virgin America is the cream of the crop when it comes to high-tech in-flight entertainment, says tech columnist Molly Wood. Travelers can have wifi and free satellite television, all from their seat ..." 
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"As hotels rush to incorporate cutting-edge technology into the guest experience, travelers are split: While some are turned off by robots and text-based ‘hospitality,’ others love the cool efficiency of a futuristic home-away-from-home ..."
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