Customer service in tourism
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Customer service in tourism
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Why is user-generated content a big thing for the hospitality industry? ⋆ Virtual Solutions

Why is user-generated content a big thing for the hospitality industry? ⋆ Virtual Solutions | Customer service in tourism | Scoop.it

"User Generated Content plays a huge role in how people perceive your hospitality brand.In this guide we'll show you how hotels and restaurants can use UGC..."

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Why we love the hotel business in ten parts

Why we love the hotel business in ten parts | Customer service in tourism | Scoop.it

" Have you ever sat back for a moment to reflect on the profession of hospitality? With all its ups and downs, could you think of any other business you would rather be in? As someone who admittedly has never been at the helm of a property with the exception of short term MOD responsibilities ..."" 

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Apple wins Twitter's customer service award

Apple wins Twitter's customer service award | Customer service in tourism | Scoop.it

"Apple's Twitter support account has been crowned the winner of the Twitter Awards #Customer category. The social media firm revealed @AppleSupport was active for a massive 17 hours a day ..."

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British Airways says Don't Fly, takes plane through the digital streets - Economic Times

British Airways says Don't Fly, takes plane through the digital streets - Economic Times | Customer service in tourism | Scoop.it

"A survey rated Don't Fly as being the most impactful of the Olympic campaigns, beating heavyweights like Adidas. The commercial got a million plays in the first two weeks ..."

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AirAsia encourages consumers to #PlayYourWay with interactive travelogue

AirAsia encourages consumers to #PlayYourWay with interactive travelogue | Customer service in tourism | Scoop.it

"The travelogue features a total of 24 short clips which encourage viewers to customise and select their destination and activities ..."

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Eleven key tips for improving customer support

Eleven key tips for improving customer support | Customer service in tourism | Scoop.it

"Increase profits and brand trust by improving customer support. Know how to improve your team's skills and engage your customers ..."

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Social media changes the rules of engagement

Social media changes the rules of engagement | Customer service in tourism | Scoop.it

"United Airlines' reputation took a nosedive when it ignored the protestations of a musician not compensated after his expensive guitar was broken ..."

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