Customer service in tourism
6.5K views | +0 today
Follow
Customer service in tourism
Psychology, technology, strategy ...
Curated by Leona Ungerer
Your new post is loading...
Scooped by Leona Ungerer
Scoop.it!

The rise and fall of the OTA | By Robert Sudakow –

The rise and fall of the OTA | By Robert Sudakow – | Customer service in tourism | Scoop.it

"Travel and Tourism accounted for approximately $8 Trillion of the world economy in 2018 and 10% of the world's workforce a 6% increase from 2017 and no foreseeable signs of slowing. The travel industry is directly tied to global consumption growth and as wealth and populations continue to grow,..."

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

Six emerging technologies shaping mobile travel in 2017 - Amadeus Corporate Blog

Six emerging technologies shaping mobile travel in 2017 - Amadeus Corporate Blog | Customer service in tourism | Scoop.it

"Technology is an evolutionary game being played out on consumers’ smartphones. Just recently, industry analyst IHS Markit forecasted global smartphone installs growing by 2 billion in the next three years. Tihs will be supported by embedded artificial intelligence in all parts of mobile devices, especially with cameras and audio ..."

No comment yet.