Customer service in tourism
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Customer service in tourism
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Customer service is the new profitability lever

Customer service is the new profitability lever | Customer service in tourism | Scoop.it

"In a knowledge economy, organisations are finding that differentiated customer service is the only way to make an emotional connect with customers and gain their loyalty ..."

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Retaining customers in the age of dying brand loyalty

Retaining customers in the age of dying brand loyalty | Customer service in tourism | Scoop.it

"You’ve probably heard that it’s cheaper to keep a current customer than to acquire a new one (which is true) ..."

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Find new customers but keep the old – One is silver and the other is gold

Find new customers but keep the old – One is silver and the other is gold | Customer service in tourism | Scoop.it

"Customer retention is a foundational pillar of successful marketing; it will attract revenue like a magnet. Here's how to implement a successful strategy ..."

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