"Tested quality standards for hotels and gastronomy: improve the quality of your service with the TÜV Rheinland mystery check ..."
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Customer service in tourism
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"Even if you’re a one person operation, at some point in the operation of your business you’re going to have to work with other guides. Here’s a few criteria to select amazing guides for your business ..." 
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Scoop.it!
"The Inaugural Boutique Hotel Guest Experience Awards were held at the Boutique and Lifestyle Hotel Summit 2017 in London, on May 22. Here are the winners ..."
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This post advertises the services of a company that undertakes mystery checks. We refer to mystery shopping in Study unit 6 (Service strategy) under 6.2 (Customer research). Enjoy!