Customer service in tourism
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Customer service in tourism
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The newest hotel amenity? Virus-scrubbed air - The New York Times

The newest hotel amenity? Virus-scrubbed air - The New York Times | Customer service in tourism | Scoop.it

"Hotels, and even some cruise ships, are installing state-of-the-art filtration systems that claim to tackle the coronavirus where it is believed to be the most dangerous: in the air ..."

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How the coronavirus pandemic ravaged medical tourism - The New York Times

How the coronavirus pandemic ravaged medical tourism - The New York Times | Customer service in tourism | Scoop.it

"As costs mount in the coronavirus crisis, hospitals are shifting their plans to develop hotels for patients seeking specialized treatments, despite an uncertain outlook ..."

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Looking past this crisis - The future state of travel | By Clayton Reid –

Looking past this crisis - The future state of travel | By Clayton Reid – | Customer service in tourism | Scoop.it

"It is quite difficult to see past the crisis of now, in any situation. But right now, in travel, it is almost impossible. Fear has gripped the world and our industry is on the front line of the response as well as bearing the brunt of the economic downturn ..."

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Lockdown applies to international tourists too, says Tourism Ministry

Lockdown applies to international tourists too, says Tourism Ministry | Customer service in tourism | Scoop.it

"We urge all tourism stakeholders particularly accommodation owners to cooperate and make sure no one leaves unless they have a ticket booked and are catching the next flight home" ..."

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How online sightseeing is becoming trendy among would-be tourists

How online sightseeing is becoming trendy among would-be tourists | Customer service in tourism | Scoop.it

"A nostalgic visit to the renowned southern Chinese city of Fuzhou has been broadcast live to over 100 000 viewers who are trapped at home ..."

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An open letter on customer service during a pandemic

An open letter on customer service during a pandemic | Customer service in tourism | Scoop.it

"It’s an understatement to say we are living in interesting times. Now declared a pandemic, the novel coronavirus COVID-19 is…"

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Airlines take cleaning process to next level

Airlines take cleaning process to next level | Customer service in tourism | Scoop.it

"From disinfectants to HEPA filters, carriers are fighting the coronavirus..."

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Hotels, restos, airlines are feeling it—but remain in fighting form

Hotels, restos, airlines are feeling it—but remain in fighting form | Customer service in tourism | Scoop.it

"While the Philippines can still claim to have one of the lowest incidences of COVID-19 in the world, the effects of the new virus have hit industries that provide services to consumers. Based on our …"

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Here's what you need to know about changing or canceling your travel plans due to the coronavirus, as outbreaks spread to every continent except Antarctica

Here's what you need to know about changing or canceling your travel plans due to the coronavirus, as outbreaks spread to every continent except Antarctica | Customer service in tourism | Scoop.it

"Most travel providers won't offer a refund or let you change plans just because of coronavirus concerns, but you still have options if you're worried ..."

Dylan S's curator insight, February 27, 2020 6:40 PM
Coronavirus continues to spread with outbreaks appearing in South Korea, Italy, Iran, United State, etc. Travelers and travel providers are being forced to rethink plans and make adjustments. Global tourism as a whole has already began to struggle with the travel restrictions and airline cancellations that have spread throughout the world. Be wary - Cancelling a trip due to personal worry about the virus will usually result in not getting a refund (even with travel insurance). Seems like many major airlines are offering travel waivers to change or delay their flight without fees to China and South Korea. While this may help with the money spent by consumers to travel between these countries, the tourism market will still largely be negatively impacted.
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Coronavirus: what will travel insurance cover if my trip is cancelled or disrupted – or if I become infected?

Coronavirus: what will travel insurance cover if my trip is cancelled or disrupted – or if I become infected? | Customer service in tourism | Scoop.it

"Standard travel insurance policies probably won’t pay out on a cancellation triggered by the coronavirus, or for room bookings that hotels don’t refund, but probably will cover your care if you become infected, experts say ..."

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How coronavirus has affected plastic use in the hotel industry

How coronavirus has affected plastic use in the hotel industry | Customer service in tourism | Scoop.it

"“This way to beach” read a hotel lobby sign in Hurghada, Egypt. It was 2010 and, despite the area being a jumping-off point for thousands of scuba divers exploring the Red Sea’s marvellous marine life, this private stretch of beach was so thick with rubbish – from disposable nappies to plastic..."

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Hotel industry offers ‘bumless’ beds in Covid-19 fight

Hotel industry offers ‘bumless’ beds in Covid-19 fight | Customer service in tourism | Scoop.it

"At considerable discount, and with the approval of the Department of Health ..."

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Flight Centre’s open letter to President Ramaphosa asks for outbound travel support

Flight Centre’s open letter to President Ramaphosa asks for outbound travel support | Customer service in tourism | Scoop.it

"Andrew Stark, the managing director for Flight Centre Travel Group, wrote an open letter to President Cyril Ramaphosa about the impact of covid-19 ..."

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Global airlines hunker down for turmoil | Aviation – Gulf News

Global airlines hunker down for turmoil | Aviation – Gulf News | Customer service in tourism | Scoop.it

"Slashing flights is just the first step of more drastic measures to come  ..."

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Tokyo 2020 Games delay looms as Canada, Australia quit

Tokyo 2020 Games delay looms as Canada, Australia quit | Customer service in tourism | Scoop.it

"Major sporting nations Australia and Canada quit the Tokyo 2020 Olympics on Monday as organisers faced global pressure to postpone the Games due to the coronavirus crisis for the first time in their 124-year modern history ..."

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Back in business, China’s online travel sites Qunar, Ctrip expect a surge in domestic tourism amid global shutdown

Back in business, China’s online travel sites Qunar, Ctrip expect a surge in domestic tourism amid global shutdown | Customer service in tourism | Scoop.it

"With the coronavirus pandemic easing in China but out of control globally, online travel platforms Qunar and Ctrip are back online and ready for a surge in domestic tourism ..."

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SA tourism industry set to take big knock from Coronavi...

SA tourism industry set to take big knock from Coronavi... | Customer service in tourism | Scoop.it

"The Department of Health has confirmed that there are now seven cases of Covid-19 in South Africa. Tourism Minister Mmamoloko Kubayi-Ngubane says this does not bode well for the country’s travel and tourism industry ..."

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I hope the effects turn out not to be so severe (and that a vaccine will soon be found) ...

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Coronavirus, typhoons and taxes propel Japan toward recession

Coronavirus, typhoons and taxes propel Japan toward recession | Customer service in tourism | Scoop.it

"Outside Masahisa Noda's secondhand shop in Tokyo's Asakusa district are racks of bargain items, on sale at 30% off; on the glass door is a sign..."

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Coronavirus upends revenue management strategies for hotels and airlines – The Tourism International

Coronavirus upends revenue management strategies for hotels and airlines – The Tourism International | Customer service in tourism | Scoop.it

"The impact of the coronavirus is shifting daily, as the number of confirmed cases and deaths continues to rise and governments and companies around the globe take steps to address the epidemic ..."

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Global businesses are feeling the effects of the coronavirus

Global businesses are feeling the effects of the coronavirus | Customer service in tourism | Scoop.it

"Major shops, restaurants and tourist destinations are shuttering their doors across China, as global businesses begin to feel the effects of the deadly Wuhan virus outbreak..."

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