Customer service in tourism
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Customer service in tourism
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Winning the expectations game in customer care | McKinsey & Company

Winning the expectations game in customer care | McKinsey & Company | Customer service in tourism | Scoop.it

"Call centers aren’t what they used to be. Here’s how to capture the loyalty of increasingly demanding customers ..."

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Why call centers always make you wait forever

Why call centers always make you wait forever | Customer service in tourism | Scoop.it

"Everyone hates being put on hold. Why does it take so long to be connected with customer service representatives? And what can you do to speed up the process? ..."

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Understanding consumer psychology can help you ensure top-tier customer service

Understanding consumer psychology can help you ensure top-tier customer service | Customer service in tourism | Scoop.it

"Evaluating consumer psychology and customer service tactics used to accomplish business goals in an effective manner by inbound call center services ..."

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