"Disruptive technology is not just a commodity anymore; it has become a necessity. I recently met with Rilke Thomsen of Sleeknote to talk about how disruptive technology is shaping customer behaviors, preferences and expectations. ..."
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Customer service in tourism
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Scoop.it!
"Thai model Duangjai Phichitamphon was waiting in line at a South Korean airport when, based on her account, a swarm of Chinese tourists overwhelmed the orderly queue she was standing in ..." 
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