"From imagineering to guestology, over the past 70 years, Disney has pioneered attraction management processes and the technology behind them; but Its latest initiative – the Disney Genie app, has been both celebrated and criticised ..."
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Customer service in tourism
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"Our businesses have been hugely impacted,” the company’s C.E.O. said after quarterly profit dropped more than 90 percent. And that was for a period only partly upended by the coronavirus ..." 
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"For the first time, line-skipping privileges at Walt Disney World in Florida will cost $15 per person, an added cost for what is already an expensive destination ..."
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"After a delay of several months, Animal Kingdom's River of Lights finally opens ..."
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