"Businesses must ensure queues are both organized and effective. These six strategies will reduce wait times, improve the customer experience, and boost revenue ..."
Research and publish the best content.
Get Started for FREE
Sign up with Facebook Sign up with X
I don't have a Facebook or a X account
Already have an account: Login
consumer psychology
32.0K views |
+1 today
Real-life consumer psychology – with a touch of technology
Curated by
Leona Ungerer
 Your new post is loading...
Your new post is loading...
Scoop.it!
"Conversational AI allows brands to automate conversations with consumers at any point in their customer experience ..." 
Scoop.it!
"Providing a killer customer experience is vital for E-Commerce success. And today it’s more important than ever. According to Bain & Company, 80% of ..."
Scoop.it!
"It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference--based on lessons from government leaders--can help ..."
Leona Ungerer's curator insight,
May 16, 2018 7:29 AM
Although this post provides suggestions for government leaders, a lot of its content is relevant to IOP1502. And of course, considering that so many citizens are customers of governmental institutions, it is good to know that the same principles of supportive customer service ideally apply. See, for instance, the reference to a customer-centric approach, focusing on customer needs and walking in the footsteps of customers to get an idea of their experiences/perceptions. This especially relates to customer research (6.2.2) and notice how important customer-contact/frontline staff are - they interact most closely with customers and often understand customers' needs very well. See also that a customer-centric approach involves all levels of an organisation. The post also refers to customer satisfaction and that it is important to know what customers expect. Customers' expectations play an important role in whether they will be satisfied with their interaction with a company. Tourist satisfaction is discussed in section 15.4. Some elements of system design (9.2) may also be relevant to this post, for instance, the discussion around customer pain points and waiting time.
Scoop.it!
"What are the ways you can make customers lives easier and better? If you start from there you will find yourself with tons of great ideas, and your business will go from disrupted to disruptor ..."
Scoop.it!
"It’s no longer enough to target your chosen customers. To stay ahead, you need to create distinctive value and experiences for them ..."
Scoop.it!
"New stores from Nike, Adidas are leading the future of retail ..."
Scoop.it!
"A closer look at how bricks-and-mortar retailers can take advantage of technology developments to enhance customer experience and provide genuine omnichannel shopping ..."
Leona Ungerer's insight:
Report available for download
Scoop.it!
"Marks & Spencer has been all over the UK news this week, in the way that only Marks & Spencer can ..."
Scoop.it!
"Freshii uses technology to engage customers and earn brand loyalty ..."
Scoop.it!
"Delivering a differentiating customer experience pays dividends. What are some important trends? Find out here ..." Via Pantelis Chiotellis
|
Scoop.it!
"Despite their high-profile, influencers and bloggers are among the least trusted sources of shopping recommendations. So are tech-related sources such as Alexa ..."
Scoop.it!
"The Global Consumer Insights Survey 2019 findings attest to the steady encroachment of digital technologies into every corner of consumers’ lives ..."
Leona Ungerer's insight:
Report available for downloadÂ
Scoop.it!
"Through this approach, customer journey mapping can uncover what role the brand plays in peoples’ lives and optimize the customer experience ..."
Scoop.it!
"The brands that win the battle for consumer attention—and ultimately loyalty—are those that offer their customers an outstanding customer experience. What was considered innovative last year, is the minimum consumers expect the next—as the biggest brands out-do each other and set new norms ..."
Scoop.it!
"There is a lot of talk these days about creating friction-less customer experiences. TK Maxx isn't listening and in their most recent advertisement they celebrate the friction that is an essential part of their customer experience ..."
Scoop.it!
"We tend to think of positive experiences as only being significant at the moment they happen. But the anticipation of a happy occurrence or the warmth of that afterglow can actually mean more, said …"
Scoop.it!
"As customer experience has become increasingly recognised as a thing of tangibility, so has the need to adopt and embed the skills and competencies that make managing it (customer experience that is) a reality ..."
Scoop.it!
![The tech behind the modern retailer [#Infographic] | consumer psychology | Scoop.it](https://img.scoop.it/g-5bIwkghYDrqnY6zIAGAzl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"Retailers are using in-store Wi-Fi, Bluetooth low energy beacons, mobile point-of-sale terminals and Internet of Things solutions to deliver a better customer experience ..."
Scoop.it!
"The time that people spend waiting in line, and how they feel when they do so, is a big deal for average people and the economy ..."
Scoop.it!
From
fox59
"Table service at McDonald's? Yes, it's becoming a thing. The fast food giant has begun offering table service in some restaurants in the U.S. in a bid to revamp its image and re ..."
Scoop.it!
"Only one in five consumers using a new digital device is able to do so without experiencing any problems, according to a new study which suggests that tech brands are not focused enough on the entire customer experience ..."
Scoop.it!
" While marketers can typically model consumer behaviour based on the items they browse through online, or by looking at what consumers place in their carts, retailers ..."
|
